Privacy policy
Last updated: March 2026
Bella Terra Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or purchase from us.
1. Who are we?
Bella Terra Ltd is the data controller responsible for your personal data.
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Company name: Bella Terra Ltd
Registered address: 135 Westbury Avenue, London, N22 6RY, United Kingdom
Email: info@bellaterraltd.com
2. The data we collect
We may collect and process the following types of personal data:
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Identity Data: name
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Contact Data: email address, phone number
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Address Data: billing and shipping address
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Transaction Data: details about orders and purchases
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Technical Data: IP address, browser type, and usage data (via cookies and analytics)
We do not collect any sensitive personal data.
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfil orders
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Legal basis: Contract
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Process payments
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Arrange delivery via fulfilment partners and couriers
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Provide order confirmations and updates
To manage your account
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Legal basis: Contract
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Allow you to create and manage your account
To send marketing communications
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Legal basis: Consent
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Send emails about offers, products, and updates
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You can unsubscribe at any time
To improve our website and services
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Legal basis: Legitimate Interests
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Analyse website usage (e.g. Google Analytics)
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Improve user experience and performance
4. Payments
All payments are processed securely via Wix.
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We do not store or have access to your full payment details.
5. Sharing your data
We only share your data where necessary, including with:
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Wix – website hosting and ecommerce platform
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Fulfillable – order fulfilment
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Royal Mail and delivery partners – shipping your orders
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Brevo (Sendinblue) – email marketing (only if you opt in)
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Google Analytics – website analytics
All third parties are required to respect your data and process it lawfully.
6. International data transfers
Some of our service providers (such as Wix, Brevo, and Google) may process data outside the UK.
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Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK data protection law.
7. Data retention
We retain your personal data only as long as necessary:
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Order and transaction data: up to 6 years (for legal and tax purposes)
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Marketing data: until you withdraw consent or unsubscribe
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Account data: until your account is deleted
8. Your rights
Under UK data protection law, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Withdraw consent at any time (for marketing)
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Request data portability
To exercise your rights, contact us at: info@bellaterraltd.com
You also have the right to lodge a complaint with the UK regulator:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk
9. Cookies
We use cookies to:
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Ensure the website functions properly
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Analyse website traffic (Google Analytics)
Non-essential cookies (such as analytics) should only be used with your consent.
You can control cookies through your browser settings and cookie preferences.
10. Children's privacy
Our website is not intended for children under 18, and we do not knowingly collect data from children.
11. Data security
We use appropriate security measures, including SSL encryption and secure hosting via Wix, to protect your data.
12. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.